Frequently Asked Questions



How long until my order is delivered?

For items in our stockroom: Expect delivery within 5-6 days.

For items outside our stockroom: Expect delivery within 7-14 days.

Are returns accepted?

All jewelry and swimwear products are final sale and non-refundable.

For clothing, return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

Please contact us with return info via contactemmyco@gmail.com or through our Contact page.

  • Please allow us 5 - 7 business days from the day we receive the returned package to process.

Do you ship outside U.S?

At the moment we do not ship outside the United States.

What are your shipping rates?

Currently, all items have free shipping!

Up to 0.6 lb.  $3.99

Above 0.6 lb.  $5.99

Above 1 lb.  $9.99

Above 5 lb.  $14.99

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes. 
  • All US Military bases, APO/FPO
  • Puerto Rico, Guam, and U.S. Virgin Islands



What payment methods are accepted?

We accept Amex, Visa, Mastercard, Discover, PayPal, Google Pay, Apple Pay, Venmo, Shop Pay, and more at checkout.

EMMY Gift Cards are also accepted.

Do you offer payments / installments?

Yes. We offer this through Shop Pay. You may spread your order over 4 interest-free installments.


Moissanite vs Diamonds

Can you tell a moissanite from a diamond?

The most effective way to tell moissanite apart from a diamond is to use a loupe to look through the top, or the crown, of the jewel at an angle. You will see two slightly blurred lines that indicates a double refraction, an inherent quality of moissanite. Double refraction is easier to see in some shapes than others.

What is moissanite?

Moissanite is a rare, naturally occurring mineral also known as silicon carbide, which was first discovered by the Nobel Prize-winning chemist, Dr. Henri Moissan, at the site of a massive meteorite strike in Arizona. This intriguing new stone was named “moissanite” in his honor.

Is moissanite durable?

Moissanite is one of the toughest known gemstones which makes it perfect for an engagement ring, a piece of jewelry that is usually worn every day. Studies in high pressure research have shown that moissanite stone is highly resistant to breaking and chipping.

Is moissanite as good as a diamond?

Moissanite is the only gemstone that passes as a diamond on a handheld point test. If you want a stone that resembles a diamond without a high price, moissanite is a great option. At the end of the day, preference comes down to personal taste.